About orders

How long will my order take to arrive? 🤔

I begin working on orders as soon as they come through, so orders are dispatched promptly within 1-3 working days of receiving payment. However, custom or large orders may take longer to prepare - you will be notified if so, as this may vary.

UK orders: Royal Mail estimated 1-4 working days after dispatch.

USA/CANADA: Standard Airmail - 1-4 weeks on average (excl. weekends)

AUSTRALIA / NEW ZEALAND: Standard Airmail - 2-4 weeks on average (excl. weekends)

EU/Northern Ireland: Unfortunately, I can no longer ship to the EU and Northern Ireland. This is due General Product Safety Regulations (GPSR). I'm so sorry! 💔

Rest of the word: At present, these orders can only be placed via my Etsy shop. You can see the estimated delivery times for your country on the item page. But generally delivery is between 1-3 weeks. Up to 4 during busy times. If you have any issues with your order placed via Etsy - please message here

Please allow for holidays and potential delays in the postal system, especially during busy periods.

How much is delivery? 📮

UK

Greetings cards, Prints, Stickers + Invites - FREE standard delivery

For other items, please see specific rates / shipping upgrades, which will be calculated at checkout.

ORDERS OVER £35 SHIP FREE

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INTERNATIONAL

Shipping costs vary depending on country and item. Please see specific rates which are calculated at checkout.

(Orders do not include full tracking, unless upgraded at checkout, or the parcel is over a certain value/original art.)

Can I send a gift / card directly? 💌

Yes! Enter the recipient's address when purchasing, and fill out your gift message in the 'special instructions' box at checkout.

If sending a greetings card directly to a recipient, please use the 'special instructions' box at checkout to fill out your message for the inside of the card. This will be printed inside the card in a typewriter style font.

Orders come packaged carefully with tissue and make a lovely gift to unwrap. However if you have any special requests, please contact me and I will try to accommodate 😊

My order hasn't arrived / is damaged - can you help?

Firstly, I'm super sorry to hear this! Please take a look at my Delivery information to find out your estimated delivery times. If your order seems delayed or lost, or you are concerned in any way, please get in touch and I'll be happy to rectify the situation. If your parcel arrived damaged please see the 'Damages and issues' section in my returns policy, and contact me right away.

Care instructions 🌸

Prints: Fine art prints are printed onto archival paper with high quality pigment inks that are made to last. However, it’s recommended that prints aren’t displayed in strong direct sunlight to avoid any potential damaging UV rays that may occur over time.

Original artwork: You may wish to professionally frame an original painting to ensure longevity of the piece, or use an acid free/archival mount board to protect the watercolour paper. As with any artwork, do not display in strong direct sunlight.

Coasters + pocket mirrors:
Wipe surface clean with slightly damp cloth or microfibre towel.

Cancelling my order ❌

Please contact me within 1 hour of purchase stating your request to cancel. Unfortunately, after this time orders cannot be cancelled, but please get in touch.

Eco friendly info 🌱

I'm deeply passionate about protecting our lovely planet, and trying to ensure packaging materials have minimal impact. My greetings cards are printed onto paper that is recyclable, FSC certified, chlorine-free and wood-free, and gift wrap can also be recycled too. Prints are packaged with care in cello bags made from vegetable starch, gift wrapped with tissue in a flat cardboard box, and sealed with recyclable paper tape! Most of my packaging is plastic free, or recyclable. However I do reuse jiffy bags in cases where items need extra protection, but hope to phase these out soon.

In terms of producing and printing my products, I endeavour to reduce my impact in various ways, including recycling ink cartridges through the Canon Cartridge Recycling Programme, and recycling cardboard and paper cutoffs. I'm always looking for new ways to reduce my impact on the environment.

About my work

Can I use your designs on my products?

Please get in touch here if you'd like to collaborate on a new project, discuss options for product licensing, or bespoke weddings invites for example.

Please be aware that I retain all copyright, and this does not transfer with the sale of artwork or a physical item, unless otherwise agreed in contract. It is illegal to reproduce or resell my work in any form, without my express permission.

Artwork and images are copyrighted © Daisy Maude / The Inky Deer. All Rights Reserved.

Do you offer digital prints I can print out myself?

Sorry, I only sell my art / prints physically! However, I do offer digital templates for invitations featuring some of my hand illustrated watercolours - see my Etsy shop for these here.

Can I request an original painting?

Commissions are OPEN

Yes! I love taking commissions, whether it's a personal piece, or commercial, please get in touch to discuss ideas here 😊

Wholesale availability?

Please drop me a message here or via email for more info and to see my current wholesale catalogue and price list. You can also check out my Faire page for wholesale too. I'd love to hear from you!

If you'd like more info, please get in touch 🌸